Returns & Exchanges

At Carluccio's, we take pride in the quality of our authentic Italian products and want you to be completely satisfied with your order. If your items arrive damaged or do not meet your expectations, our dedicated team is here to assist with a prompt resolution.

1

Contact Support

Email our customer service team within 14 days of receipt with your order number and a brief explanation of the issue.

2

Provide Documentation

For quality concerns or transit damage, please include clear photographs of the product and packaging to help us expedite your claim.

3

Safe Packaging

If a return is requested for non-perishable goods, ensure items are unopened and in their original packaging to qualify for a full refund.

4

Refund Processing

Once your request is approved, we will process a refund to your original payment method or arrange for a replacement shipment immediately.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing