Frequently Asked Questions

Everything you need to know about our authentic Italian products and delivery.

How do you ensure the freshness of your food products during transit?

We use temperature-controlled packaging and specialized chilled liners for all perishable goods to ensure they arrive at your door in peak condition.

Where do you source your ingredients and pantry staples?

We source directly from artisanal producers across Italy, ensuring that every pasta, oil, and sauce meets our high standards for authentic regional quality.

What is your policy on returns for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order is damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer international shipping for your gift hampers?

Currently, we only ship within the mainland UK to ensure the fastest possible delivery and to maintain the integrity of our fresh ingredients.

Are there gluten-free and vegan options available in your online shop?

Yes, we offer a dedicated range of gluten-free pastas and vegan-friendly sauces. You can use the 'Dietary Requirements' filter on our shop page to find them easily.

How can I track my delivery?

Once your order is dispatched, you will receive an email with a tracking link from our courier partner, allowing you to monitor your delivery in real-time.